Call Center Specific Training Telephone manners: Build rapport and connect with  customers Reduce escalated and repeat calls Delight upset and complaining  customers Increase call productivity and quality If relevant, up sell and cross-sell Opening calls Closing calls Dealing with irate customers Dealing with amiable customers Accent Neutralizing: American Accent Training British Accent Training Stress Release Management Development Program  Communication Swot Analysis Feedback Team Building

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Last Updated Mar 18, 2003