- Benefits of customer centered org
- Changing customer behaviour
- Long term relationship with customer.
- Creating goodwill
- What is a good service
- Customer relationship management
- Internal and external customer
- Listening to customer
- Learn the key to retaining your customers.
- Know their business without intruding.
- Learn how to build a rapport with personnel as well as customers.
- Learn to LISTEN
- Handling Customer Rejections
- You will be taught how to assess a person character type using your sixth sense as well as the basic personality type tips.
- Who is your customer? (The different types of personalities assessed)
- What are his/her requirements?
- How should one handle the customer?
- What is our unique clinching factor with the customer?