Growing your organization by continually increasing your team’s levels of competency
Understanding how your behavioral style influences the actions of others
Determining the key values that can help you find ways to motivate people
Dealing with conflict
Knowing the behavioral indicators that lead to effective team performance
The transformational coach: creating a learning partnership with your employees
Learning how effective delegation benefits the individual and the organization
Improving your skills in managing and leading change
Managing performance and growth: applying the concepts you’ve learned to a simulated case
Recognize a need for information;
Identify and locate appropriate information sources;
Know how to gain access to the information contained in those sources;
Evaluate the quality of information obtained;
Organize the information;
Use the information effectively.
Role Effectiveness for Professionals
Analysis of self by others and self.
Assuming responsibility for growth
Creation of networks
Proactively pursuing one’s agenda
Power and influence strategies
Leadership for superior performance
Time Management Program
Prioritizing and Scheduling
What is assertiveness?
Different types of behavior and their impact on others, i.e. Aggressive behavior Nonverbal speaking up
Basic assertive language:
Assertive Position Statement
Assertive Position Statement – Expressing and Listening
Determine situations that require some action be taken.
Analyze possible courses of action and the potential effects (determine pros and cons, gather facts and opinions).
Select the best course of action from the available alternatives.
Implement the selected action.
Monitor the effect of the decision.
Reevaluate the decision in the light of the effects.
How Should Decisions Be Made?
The Rational Decision-Making Process
Improving Creativity In Decision Making
Decision Making Theories:
Bounded Rationality And Over Simplification Of The Problem
Intuitive Decision Making
Acceptable Status Quo
Making Choices:Judgmental Shortcuts In Decision Making
Individual Decision Making Styles
Organizational Constraints On Decision Making
Influencing and Motivation
Guiding principles for motivating and influencing that guard against manipulation
New techniques for establishing rapport
What motivates and de-motivates most people, and how to uncover the needs of specific individuals
Different influencing styles and when to use them for maximum effect
Plan and prepare a strategy for achieving a win/win outcome
Develop a range of versatile behaviors to use when dealing with difficult situations
Successfully use influencing and persuading skills back in the workplace.
- Understanding the needs and characteristics of the post
- Knowing and using the resources of the group
- Controlling group performance
- Setting the example
- Sharing leadership
- Representing the group
- Effective teaching
Time Management and Self-control
What’s Important to Learn?
Active Learning with Notes and Study Cards
Reading Effectively and Efficiently
Organizing Information and Concept Mapping
Successful Assignments (Problem Solving and Essays)